Shipping Policy

Shipping Policy

Thank you for shopping with Astral Collective! We are committed to getting your order to you as quickly and safely as possible. Please read through our shipping policy to understand the details for both domestic and international orders.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays) after the order is placed. Please note that custom or subscription items may take longer to process depending on availability and shipping schedules.

Shipping Methods & Rates

We offer a variety of shipping methods for both U.S. and international orders. Shipping rates will be calculated at checkout based on the weight of your order and your delivery address. We strive to offer competitive rates and work with trusted carriers to ensure safe and timely delivery.

  • Domestic Orders (U.S.): We ship using USPS, UPS, and other carriers, with delivery typically within 3-7 business days, depending on the shipping option selected at checkout.
  • International Orders: International orders are shipped using USPS International, UPS, or other carriers, with delivery times ranging from 7-21 business days, depending on the destination and customs clearance.

Please Note: Customs processing times may vary depending on the destination country and are outside of our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your parcel’s journey. Please allow up to 24 hours for tracking information to update. If you don’t receive your tracking details or have any questions about the status of your order, feel free to contact us at hello@astralcollective.com.

Lost or Stolen Packages

We take great care in ensuring your items are securely packed and shipped. However, once your package leaves our hands and is in the care of the courier, we cannot control any delays, losses, or damages that occur during transit.

  • Lost Parcels (Domestic): If your package is confirmed lost by the shipping carrier, we will provide a replacement or issue a refund once we receive confirmation. You must notify us within 30 days of the expected delivery date for lost items.

  • Lost Parcels (International): For international shipments, if your parcel is lost in transit, we will assist you by filing an inquiry with the carrier. A replacement will be issued if the parcel is confirmed lost, provided that you notify us within 30 days of the expected delivery date.

Damaged Items

If your order arrives damaged, please reach out to us within 5 business days of receipt, including clear photos of the damaged items. If the damage is confirmed, we will arrange for a replacement at no extra cost to you. Please ensure all damage is reported within the specified time frame, as we cannot offer refunds or replacements beyond this.

Customs Duties & Taxes (International Orders)

For international shipments, please be aware that your order may be subject to customs duties, taxes, or other feeslevied by your country’s customs authority. These fees are the responsibility of the customer and are not included in the purchase or shipping cost. Please check with your local customs office for further details on these potential charges.

Returned to Sender

If your parcel is returned to us due to an incorrect or insufficient address provided by the customer, we will contact you to confirm your address and request reshipping fees. If the item was unclaimed or refused at customs, you will also be responsible for the cost of reshipping once we confirm an updated address or resolution.

Shipping Delays

While we aim to ship all orders promptly, please understand that shipping times may vary due to circumstances beyond our control, such as weather conditions, customs processing, or peak season delays. We will keep you informed of any shipping delays and are always available to answer questions or concerns about your order.

Returns & Exchanges

Please refer to our Returns & Refunds Policy for full details on how to return or exchange an item. Please note that return shipping is the responsibility of the customer, unless the item is damaged or defective upon receipt.

Contact Us

If you have any questions regarding your order or shipping, please don’t hesitate to reach out to us at hello@astralcollective.com. We are here to help and will respond as quickly as possible during business hours.