Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see the returns policy for SUBSCRIPTION products as it differs slightly from non-subscription items.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
All returns are to be sent to P.O BOX 54208, AUCKLAND 2144, New Zealand. Astral Collective does not cover the cost of returning the product, and is not liable for items that are lost by Post or Couriers while they are being returned. We strongly recommend you use a tracked service and hold onto any postage receipts.
Please note, a change of mind is not a valid reason for refund. Please contact email@example.com within 7 days of receiving your product so one of our team members can help you with your items. If we do not get e-mail notification of your intent to return we are unable to act upon returned products that are sent to us.
If you are subscribed to one of our subscription products such as the Astral Subscription Box you are solely responsible for cancelling the subscription before the next recurring charge. However we do have a 72 hour grace period for a refund which is decided on a case by case basis. Please contact firstname.lastname@example.org within 72 hours of the recurring charge if you wish to apply for a refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds Process (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, upon receipt of notification e-mail saying your refund has been made, it can be 3-5 working days for the money to be reversed into your card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account a second time.
Then contact your credit card company, it may take some time before your refund is officially posted.
Has it been 5 working days (excluding weekends and public holidays) since the refund was processed?
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Sale items or any purchase with a discount cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: PO BOX 54208, AUCKLAND 2144, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and the return is solely your responsibility.