Privacy Policy

At Astral Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, place an order, or engage with us in other ways. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

When you place an order or create an account, we may collect the following personal information:

Name
Email address
Billing and shipping address
Phone number
Payment information (credit card details, AfterPay, PayPal, etc.)

Non-Personal Information

We may also collect non-personal information, such as:

IP address
Browser type and version
Device information
Referral source
Pages viewed
Time spent on our site

This data helps us understand how our site is used and improve the user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Processing orders and delivering the products you have purchased
Communicating with you about your order status, shipping details, or customer service inquiries
Sending marketing communications (with your consent) such as promotional offers, newsletters, and product updates
Improving our website and services based on user behavior and feedback
Personalizing your shopping experience, including product recommendations and targeted promotions
Security purposes, such as fraud prevention and data protection

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with the following trusted partners in order to facilitate order fulfillment or other services:

Payment processors (e.g., PayPal, Stripe) for transaction processing
Shipping carriers (e.g., USPS, UPS) for delivering your order
Third-party service providers that help us manage our website, marketing campaigns, and customer service

We require that all third-party partners follow strict privacy and security practices to ensure your information remains protected.

4. Data Security

We take your privacy seriously and implement a variety of security measures to protect your personal information, including:

SSL encryption to secure data during transmission
Access controls to limit access to sensitive data to authorized personnel only
Regular security audits and updates to ensure compliance with data protection laws

While we use commercially reasonable efforts to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixels) to enhance your experience on our website. Cookies are small text files placed on your device to help us identify your preferences and improve site functionality.

Essential cookies: Necessary for the basic functioning of the website (e.g., shopping cart functionality).
Analytical cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing cookies: Used to display targeted advertisements based on your browsing history.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our site.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request a copy of the personal information we have about you.
Correction: You can update or correct any inaccurate information.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-out of marketing communications: You can unsubscribe from our newsletters or promotional emails at any time by clicking the unsubscribe link at the bottom of the email.

To exercise these rights, please contact us at hello@astralcollective.com.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to the transfer of your information to the U.S., which may have different data protection laws than your country of residence.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by email or through a notice on our website. Please review this policy periodically for updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Astral Collective
Email: hello@astralcollective.com
Address: 14A Sunset Way, Henderson, NV 89014