Astral Collective

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General FAQ

General FAQ

(Please refer to the Astral Box FAQ for anything related to the Astral Box)

When will my order be shipped?

We aim to fulfil all orders within 24-48hours of being received.

How long will shipping take? 

This depends on where you are in the world, take a look below for your standard shipping times.
(Expect delays from shipping service providers during busy times of the year such as Black Friday + Cyber Monday and Christmas.)

  • New Zealand: 1-3 Business Days.
  • Australia
    Sydney/ Melbourne/ Brisbane Metro: 3-5 Business Days
    Sydney/ Melbourne/ Brisbane Non Metro: 4-6 Business Days
    Adelaide/ Perth Metro: 4-6 Business Days
    SA / WA / Other: 7-10 Business Days
    TAS / NT: 7-10 Business Days
  • USA: 6-10 Business Days
  • Europe: 3-10 days
  • Asia: 3-10 days
  • South Pacific: 3-10 days
  • Other: 3-10 days

How much is shipping?

This Depends on where in the world you are shipping your order.

New Zealand:

Shipping is $4.95nzd for all orders under $50nzd.

Australia:
Shipping is $6.99nzd for all orders under $75nzd.

All orders equal or greater than $75 nzd receive Free Shipping.

All orders that include an Astral Subscription Box or Astral Box One Time Purchase get FREE Shipping regardless of total checkout value.

United States & Canada 
Shipping is $11.95nzd for all orders under $99nzd.

All orders equal or greater than $99 nzd receive Free Shipping.

All orders that include an Astral Subscription Box or Astral Box One Time Purchase get FREE Shipping regardless of total checkout value.

UK & Europe
Shipping is $12.99nzd for all orders under $98.99nzd

All orders equal or greater than $99nzd receive FREE Shipping.

All orders that include an Astral Subscription Box or Astral Box One Time Purchase get FREE Shipping regardless of total checkout value.

Rest of World:
shipping is $14.99nzd for all orders under $98.99nzd

All orders equal or greater than $99nzd receive Free Shipping.
Please note we do not ship to a lot of countries in Asia and Africa because the shipping methods used are very unreliable. If you need more help about whether we can ship to your country please feel free to email us: hello@astralcollective.com

 

PRE-ORDERS

All items placed on preorder mean they are available for sale, but are not currently in stock. We endeavour to fulfil pre-orders no later thanwithin 2-weeks of you placing your order. But, in some cases there can be delays due to high demand, customs or other circumstances outside of our control. We will contact you if these circumstances arise. 

Zen Den Candles are hand-made by an Artist in Canada, we will prioritise orders based on date and time of order so please place your order as soon as you can.

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