Astral Collective

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General FAQ

General FAQ

(Please refer to the Astral Box FAQ for anything related to the Astral Box)

When will my order be shipped?

We aim to fulfil all orders within 24-48hours of being received unless a shipping date is specified in the product description (e.g shipping begins on the 14th). Refer to Astral Box FAQ for shipping related questions to do with your Astral Box orders.

How long will shipping take? 

This depends on where you are in the world, take a look below for your standard shipping times.
(Expect delays from shipping service providers during busy times of the year such as Black Friday + Cyber Monday and Christmas.)

  • New Zealand: 1-3 Business Days.
  • Australia
    Sydney/ Melbourne/ Brisbane Metro: 3-5 Business Days
    Sydney/ Melbourne/ Brisbane Non Metro: 4-6 Business Days
    Adelaide/ Perth Metro: 4-6 Business Days
    SA / WA / Other: 7-10 Business Days
    TAS / NT: 7-10 Business Days
  • USA: 6-10 Business Days
  • Europe: 3-10 days
  • Asia: 3-10 days
  • South Pacific: 3-10 days
  • Other: 3-10 days

How much is shipping?

This Depends on where in the world you are shipping your order.

New Zealand:

Shipping is $4.95nzd for all orders under $50nzd.

Australia:
Standard Shipping is $6.99nzd.


United States & Canada 
Shipping is $11.95nzd.


UK & Europe
Shipping is $12.99nzd.


Rest of World:
shipping is $14.99nzd

Please note we do not ship to a lot of countries in Asia and Africa because the shipping methods used are very unreliable. If you need more help about whether we can ship to your country please feel free to email us: hello@astralcollective.com

 

PRE-ORDERS

All items placed on preorder mean they are available for sale, but are not currently in stock. We endeavour to fulfil pre-orders no later than within 2-weeks of you placing your order. But, in some cases there can be delays due to high demand, customs or other circumstances outside of our control. We will contact you if these circumstances arise. 

 

What is Laybuy and how can I use it? 

Laybuy is available for customers based in New Zealand, Australia and the United Kingdom and can be used on all purchases excluding subscriptions. 

What is Laybuy? Laybuy lets you receive your purchase and spread the total cost over 6 weekly automatic payments. Interest free. 

You can learn more here: https://www.laybuy.com/nz/how-it-works

 

What is Afterpay and how can I use it? 

Afterpay is available for customers based in New Zealand Only. It can be used on all purchases excluding subscriptions. 

What is Afterpay? Afterpay lets you buy what you want today, pay for it in four equal instalments, interest free. 

You can learn more here: https://www.afterpay.com/en-NZ/how-it-works

 

My Parcel Has Been Returned To Sender?

If it has occurred due to an error on our part we cover the cost of returning the parcel at our expense once it has arrived back to us.

If it is returned to us due to the reasons below:

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

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